{"id":90150,"date":"2021-11-26T09:41:15","date_gmt":"2021-11-26T01:41:15","guid":{"rendered":"https:\/\/romytisa.com\/faqs"},"modified":"2025-07-17T15:33:07","modified_gmt":"2025-07-17T07:33:07","slug":"faqs","status":"publish","type":"page","link":"https:\/\/romytisa.com\/uk\/faqs.html","title":{"rendered":"FAQs"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"90150\" class=\"elementor elementor-90150 elementor-21429\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7b9e874 elementor-section-boxed elementor-section-gap-beside-yes elementor-section-height-default elementor-section-height-default elementor-section-content-align-center elementor-section-column-vertical-align-stretch\" data-id=\"7b9e874\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-59165b0\" data-id=\"59165b0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0480845 elementor-widget elementor-widget-tm-heading\" data-id=\"0480845\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tm-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"tm-modern-heading tm-modern-heading--style-01 tm-modern-heading--highlight-style-01\">\n\t\t\t\n\t\t\t\t\t<div class=\"heading-primary-wrap\">\n\t\t\t<h2 class=\"heading-primary elementor-heading-title\">We\u2019ve got your back\u2014find all the things you want to know, right here.<\/h2>\t\t<\/div>\n\t\t\n\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-174f08b elementor-widget elementor-widget-tm-heading\" data-id=\"174f08b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tm-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"tm-modern-heading tm-modern-heading--style-03 tm-modern-heading--highlight-style-01\">\n\t\t\t\n\t\t\t\t\t<div class=\"heading-primary-wrap\">\n\t\t\t<h2 class=\"heading-primary elementor-heading-title\">PLACING ORDERS<\/h2>\t\t<\/div>\n\t\t\n\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9403f5a minimog-accordion-style-01 elementor-widget elementor-widget-tm-accordion\" data-id=\"9403f5a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;active_first_item&quot;:&quot;1&quot;}\" data-widget_type=\"tm-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"minimog-accordion minimog-accordion-icon-right\">\n\t\t\t\t\t\t\t<div class=\"accordion-section active\">\n\t\t\t\t\t<div class=\"accordion-header\">\n\t\t\t\t\t\t<div class=\"accordion-title-wrapper\">\n\t\t\t\t\t\t\t<h6 class=\"accordion-title\">DO I NEED TO CREATE A ROMY TISA ACCOUNT TO PLACE AN ORDER?<\/h6>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-icons\">\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon opened-icon\"><svg class=\"e-font-icon-svg e-fas-angle-down\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M143 352.3L7 216.3c-9.4-9.4-9.4-24.6 0-33.9l22.6-22.6c9.4-9.4 24.6-9.4 33.9 0l96.4 96.4 96.4-96.4c9.4-9.4 24.6-9.4 33.9 0l22.6 22.6c9.4 9.4 9.4 24.6 0 33.9l-136 136c-9.2 9.4-24.4 9.4-33.8 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon closed-icon\"><i class=\"far fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t\t<div class=\"cms_accordion_group is-active\"><div class=\"cms_accordion_content\"><p>You do not need to create an account to make a purchase. However, we recommend that you set up a ROMY TISA account to enjoy the benefits of managing your account which includes saving your payment information, address details and reviewing your order history.<\/p><\/div><\/div><div class=\"cms_accordion_group\"><div class=\"js-keyboard-clickable cms_accordion_title\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\">\u00a0<\/div><\/div>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"accordion-section\">\n\t\t\t\t\t<div class=\"accordion-header\">\n\t\t\t\t\t\t<div class=\"accordion-title-wrapper\">\n\t\t\t\t\t\t\t<h6 class=\"accordion-title\">HOW WILL I KNOW THAT MY ORDER HAS BEEN PLACED SUCCESSFULLY?<\/h6>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-icons\">\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon opened-icon\"><svg class=\"e-font-icon-svg e-fas-angle-down\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M143 352.3L7 216.3c-9.4-9.4-9.4-24.6 0-33.9l22.6-22.6c9.4-9.4 24.6-9.4 33.9 0l96.4 96.4 96.4-96.4c9.4-9.4 24.6-9.4 33.9 0l22.6 22.6c9.4 9.4 9.4 24.6 0 33.9l-136 136c-9.2 9.4-24.4 9.4-33.8 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon closed-icon\"><i class=\"far fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t\t<div class=\"cms_accordion_group is-active\"><div class=\"cms_accordion_content\"><p>After you place your order, you will receive an email confirmation. Once the details have been verified, your order will be accepted, and the item will then be processed.<\/p><\/div><\/div><div class=\"cms_accordion_group\"><div class=\"js-keyboard-clickable cms_accordion_title\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\">\u00a0<\/div><\/div>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"accordion-section\">\n\t\t\t\t\t<div class=\"accordion-header\">\n\t\t\t\t\t\t<div class=\"accordion-title-wrapper\">\n\t\t\t\t\t\t\t<h6 class=\"accordion-title\">CAN I ORDER OVER THE PHONE?<\/h6>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-icons\">\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon opened-icon\"><svg class=\"e-font-icon-svg e-fas-angle-down\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M143 352.3L7 216.3c-9.4-9.4-9.4-24.6 0-33.9l22.6-22.6c9.4-9.4 24.6-9.4 33.9 0l96.4 96.4 96.4-96.4c9.4-9.4 24.6-9.4 33.9 0l22.6 22.6c9.4 9.4 9.4 24.6 0 33.9l-136 136c-9.2 9.4-24.4 9.4-33.8 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon closed-icon\"><i class=\"far fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t\t<p>Sorry but we don&#8217;t accept ordering via a phone call for now. But you can call us for any help if you need at (213) 510-0377.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"accordion-section\">\n\t\t\t\t\t<div class=\"accordion-header\">\n\t\t\t\t\t\t<div class=\"accordion-title-wrapper\">\n\t\t\t\t\t\t\t<h6 class=\"accordion-title\">CAN I INCLUDE GIFT WRAP WITH MY ORDER?<\/h6>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-icons\">\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon opened-icon\"><svg class=\"e-font-icon-svg e-fas-angle-down\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M143 352.3L7 216.3c-9.4-9.4-9.4-24.6 0-33.9l22.6-22.6c9.4-9.4 24.6-9.4 33.9 0l96.4 96.4 96.4-96.4c9.4-9.4 24.6-9.4 33.9 0l22.6 22.6c9.4 9.4 9.4 24.6 0 33.9l-136 136c-9.2 9.4-24.4 9.4-33.8 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon closed-icon\"><i class=\"far fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t\t<p>We are unable to provide specific gift wrapping with online orders, each item comes in a different kind of packaging to ensure the safety of the item.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7217339 elementor-widget elementor-widget-tm-heading\" data-id=\"7217339\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tm-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"tm-modern-heading tm-modern-heading--style-03 tm-modern-heading--highlight-style-01\">\n\t\t\t\n\t\t\t\t\t<div class=\"heading-primary-wrap\">\n\t\t\t<h2 class=\"heading-primary elementor-heading-title\">PAYMENT & ACCOUNT<\/h2>\t\t<\/div>\n\t\t\n\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-846ecd4 minimog-accordion-style-01 elementor-widget elementor-widget-tm-accordion\" data-id=\"846ecd4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tm-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"minimog-accordion minimog-accordion-icon-right\">\n\t\t\t\t\t\t\t<div class=\"accordion-section\">\n\t\t\t\t\t<div class=\"accordion-header\">\n\t\t\t\t\t\t<div class=\"accordion-title-wrapper\">\n\t\t\t\t\t\t\t<h6 class=\"accordion-title\">WHICH PAYMENT METHODS ARE ACCEPTED?<\/h6>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-icons\">\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon opened-icon\"><svg class=\"e-font-icon-svg e-fas-angle-down\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M143 352.3L7 216.3c-9.4-9.4-9.4-24.6 0-33.9l22.6-22.6c9.4-9.4 24.6-9.4 33.9 0l96.4 96.4 96.4-96.4c9.4-9.4 24.6-9.4 33.9 0l22.6 22.6c9.4 9.4 9.4 24.6 0 33.9l-136 136c-9.2 9.4-24.4 9.4-33.8 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon closed-icon\"><i class=\"far fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t\t<div class=\"cms_accordion_group is-active\"><div class=\"cms_accordion_content\"><p>We accept PayPal, PayPal Express, Visa, MasterCard, American Express, Discover Cards at our checkout.<\/p><\/div><\/div><div class=\"cms_accordion_group\"><div class=\"js-keyboard-clickable cms_accordion_title\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\">\u00a0<\/div><\/div>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"accordion-section\">\n\t\t\t\t\t<div class=\"accordion-header\">\n\t\t\t\t\t\t<div class=\"accordion-title-wrapper\">\n\t\t\t\t\t\t\t<h6 class=\"accordion-title\">IS IT SAFE TO PROCESS THE PAYMENT?<\/h6>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-icons\">\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon opened-icon\"><svg class=\"e-font-icon-svg e-fas-angle-down\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M143 352.3L7 216.3c-9.4-9.4-9.4-24.6 0-33.9l22.6-22.6c9.4-9.4 24.6-9.4 33.9 0l96.4 96.4 96.4-96.4c9.4-9.4 24.6-9.4 33.9 0l22.6 22.6c9.4 9.4 9.4 24.6 0 33.9l-136 136c-9.2 9.4-24.4 9.4-33.8 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon closed-icon\"><i class=\"far fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t\t<p>We will treat all the information you share with us as private and confidential. It&#8217;s 100% safe and secure to process your payment. Besides all your information are protected via our SSL service.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"accordion-section\">\n\t\t\t\t\t<div class=\"accordion-header\">\n\t\t\t\t\t\t<div class=\"accordion-title-wrapper\">\n\t\t\t\t\t\t\t<h6 class=\"accordion-title\">HOW DO I CLOSE MY ROMY TISA ACCOUNT?<\/h6>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-icons\">\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon opened-icon\"><svg class=\"e-font-icon-svg e-fas-angle-down\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M143 352.3L7 216.3c-9.4-9.4-9.4-24.6 0-33.9l22.6-22.6c9.4-9.4 24.6-9.4 33.9 0l96.4 96.4 96.4-96.4c9.4-9.4 24.6-9.4 33.9 0l22.6 22.6c9.4 9.4 9.4 24.6 0 33.9l-136 136c-9.2 9.4-24.4 9.4-33.8 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon closed-icon\"><i class=\"far fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t\t<p>If you have any queries regarding your JIMMY CHOO account or wish to close this, please contact\u00a0<a href=\"https:\/\/romytisa.com\/contact-us.html\">Customer Service<\/a>\u00a0and we will assist with the next steps.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"accordion-section\">\n\t\t\t\t\t<div class=\"accordion-header\">\n\t\t\t\t\t\t<div class=\"accordion-title-wrapper\">\n\t\t\t\t\t\t\t<h6 class=\"accordion-title\">HOW DO I UNSUBSCRIBE FROM ROMY TISA EMAIL UPDATES?<\/h6>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-icons\">\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon opened-icon\"><svg class=\"e-font-icon-svg e-fas-angle-down\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M143 352.3L7 216.3c-9.4-9.4-9.4-24.6 0-33.9l22.6-22.6c9.4-9.4 24.6-9.4 33.9 0l96.4 96.4 96.4-96.4c9.4-9.4 24.6-9.4 33.9 0l22.6 22.6c9.4 9.4 9.4 24.6 0 33.9l-136 136c-9.2 9.4-24.4 9.4-33.8 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon closed-icon\"><i class=\"far fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t\t<p>You can click to &#8220;Unsubscribe&#8221; on any email update received from us. Alternatively, you can contact us to remove you from our email list directly.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"accordion-section\">\n\t\t\t\t\t<div class=\"accordion-header\">\n\t\t\t\t\t\t<div class=\"accordion-title-wrapper\">\n\t\t\t\t\t\t\t<h6 class=\"accordion-title\">WHAT SHOULD I DO IF I\u2019VE FORGOTTEN MY PASSWORD?<\/h6>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-icons\">\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon opened-icon\"><svg class=\"e-font-icon-svg e-fas-angle-down\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M143 352.3L7 216.3c-9.4-9.4-9.4-24.6 0-33.9l22.6-22.6c9.4-9.4 24.6-9.4 33.9 0l96.4 96.4 96.4-96.4c9.4-9.4 24.6-9.4 33.9 0l22.6 22.6c9.4 9.4 9.4 24.6 0 33.9l-136 136c-9.2 9.4-24.4 9.4-33.8 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon closed-icon\"><i class=\"far fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t\t<div class=\"cms_accordion\"><div class=\"cms_accordion_group is-active\"><div class=\"cms_accordion_content\"><p>Please click on the \u2018Forgot Password\u2019 link on the \u2018Sign In\u2019 page and follow the instructions. Should you experience any issues with accessing your account following this, please contact <a href=\"https:\/\/romytisa.com\/contact-us.html\">Customer Service<\/a>.<\/p><\/div><\/div><\/div>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2fbff56 elementor-widget elementor-widget-tm-heading\" data-id=\"2fbff56\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tm-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"tm-modern-heading tm-modern-heading--style-03 tm-modern-heading--highlight-style-01\">\n\t\t\t\n\t\t\t\t\t<div class=\"heading-primary-wrap\">\n\t\t\t<h2 class=\"heading-primary elementor-heading-title\">DELIVERY<\/h2>\t\t<\/div>\n\t\t\n\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a584ba8 minimog-accordion-style-01 elementor-widget elementor-widget-tm-accordion\" data-id=\"a584ba8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tm-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"minimog-accordion minimog-accordion-icon-right\" data-multi-open=\"1\">\n\t\t\t\t\t\t\t<div class=\"accordion-section\">\n\t\t\t\t\t<div class=\"accordion-header\">\n\t\t\t\t\t\t<div class=\"accordion-title-wrapper\">\n\t\t\t\t\t\t\t<h6 class=\"accordion-title\">CAN I ALTER MY DELIVERY ADDRESS ONCE THE ORDER HAS BEEN PLACED?<\/h6>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-icons\">\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon opened-icon\"><svg class=\"e-font-icon-svg e-fas-angle-down\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M143 352.3L7 216.3c-9.4-9.4-9.4-24.6 0-33.9l22.6-22.6c9.4-9.4 24.6-9.4 33.9 0l96.4 96.4 96.4-96.4c9.4-9.4 24.6-9.4 33.9 0l22.6 22.6c9.4 9.4 9.4 24.6 0 33.9l-136 136c-9.2 9.4-24.4 9.4-33.8 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon closed-icon\"><i class=\"far fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t\t<div class=\"cms_accordion_group is-active\"><div class=\"cms_accordion_content\"><div class=\"cms_accordion_group is-active\"><div class=\"cms_accordion_content\"><p>Depending on the status of your order, we may be able to change your shipping address. For this circumstance please contact us as soon as possible.<\/p><\/div><\/div><div class=\"cms_accordion_group\"><div class=\"js-keyboard-clickable cms_accordion_title\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\">\u00a0<\/div><\/div><\/div><\/div>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"accordion-section\">\n\t\t\t\t\t<div class=\"accordion-header\">\n\t\t\t\t\t\t<div class=\"accordion-title-wrapper\">\n\t\t\t\t\t\t\t<h6 class=\"accordion-title\">WHICH COUNTRIES DOES ROMY TISA DELIVER TO?<\/h6>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-icons\">\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon opened-icon\"><svg class=\"e-font-icon-svg e-fas-angle-down\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M143 352.3L7 216.3c-9.4-9.4-9.4-24.6 0-33.9l22.6-22.6c9.4-9.4 24.6-9.4 33.9 0l96.4 96.4 96.4-96.4c9.4-9.4 24.6-9.4 33.9 0l22.6 22.6c9.4 9.4 9.4 24.6 0 33.9l-136 136c-9.2 9.4-24.4 9.4-33.8 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon closed-icon\"><i class=\"far fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t\t<p>Generally, we deliver to the whole world. But please do contact us if you are from some special countries.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"accordion-section\">\n\t\t\t\t\t<div class=\"accordion-header\">\n\t\t\t\t\t\t<div class=\"accordion-title-wrapper\">\n\t\t\t\t\t\t\t<h6 class=\"accordion-title\">HOW CAN I TRACK MY ORDER?<\/h6>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-icons\">\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon opened-icon\"><svg class=\"e-font-icon-svg e-fas-angle-down\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M143 352.3L7 216.3c-9.4-9.4-9.4-24.6 0-33.9l22.6-22.6c9.4-9.4 24.6-9.4 33.9 0l96.4 96.4 96.4-96.4c9.4-9.4 24.6-9.4 33.9 0l22.6 22.6c9.4 9.4 9.4 24.6 0 33.9l-136 136c-9.2 9.4-24.4 9.4-33.8 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon closed-icon\"><i class=\"far fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t\t<div class=\"cms_accordion_group is-active\"><div class=\"cms_accordion_content\"><p>Once your order is dispatched, we will send you a confirmation email along with your unique tracking number. You can use that number to track it <span style=\"text-decoration: underline;\"><a href=\"https:\/\/romytisa.com\/track-order.html\">here<\/a><\/span>.<\/p><\/div><\/div><div class=\"cms_accordion_group\"><div class=\"js-keyboard-clickable cms_accordion_title\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\">\u00a0<\/div><\/div>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"accordion-section\">\n\t\t\t\t\t<div class=\"accordion-header\">\n\t\t\t\t\t\t<div class=\"accordion-title-wrapper\">\n\t\t\t\t\t\t\t<h6 class=\"accordion-title\">WHICH CARRIER DO YOU USE?<\/h6>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-icons\">\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon opened-icon\"><svg class=\"e-font-icon-svg e-fas-angle-down\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M143 352.3L7 216.3c-9.4-9.4-9.4-24.6 0-33.9l22.6-22.6c9.4-9.4 24.6-9.4 33.9 0l96.4 96.4 96.4-96.4c9.4-9.4 24.6-9.4 33.9 0l22.6 22.6c9.4 9.4 9.4 24.6 0 33.9l-136 136c-9.2 9.4-24.4 9.4-33.8 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon closed-icon\"><i class=\"far fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t\t<p>All orders are shipped with YunExpress, DHL and Fedex.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"accordion-section\">\n\t\t\t\t\t<div class=\"accordion-header\">\n\t\t\t\t\t\t<div class=\"accordion-title-wrapper\">\n\t\t\t\t\t\t\t<h6 class=\"accordion-title\">WHAT SHOULD I DO IF I RECEIVE AN INCORRECT OR FAULTY ITEM?<\/h6>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-icons\">\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon opened-icon\"><svg class=\"e-font-icon-svg e-fas-angle-down\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M143 352.3L7 216.3c-9.4-9.4-9.4-24.6 0-33.9l22.6-22.6c9.4-9.4 24.6-9.4 33.9 0l96.4 96.4 96.4-96.4c9.4-9.4 24.6-9.4 33.9 0l22.6 22.6c9.4 9.4 9.4 24.6 0 33.9l-136 136c-9.2 9.4-24.4 9.4-33.8 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon closed-icon\"><i class=\"far fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t\t<p>If you think you have received a defective or incorrect item, please contact\u00a0<a href=\"https:\/\/romytisa.com\/contact-us.html\">Customer Services<\/a>\u00a0with the following information:<\/p><p>\u00a0<\/p><ul class=\"list list--bullet\"><li>Your proof of purchase\/order number<\/li><li>A short description of the issue<\/li><li>Supporting images<\/li><\/ul>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-45114b1 elementor-widget elementor-widget-tm-heading\" data-id=\"45114b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tm-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"tm-modern-heading tm-modern-heading--style-03 tm-modern-heading--highlight-style-01\">\n\t\t\t\n\t\t\t\t\t<div class=\"heading-primary-wrap\">\n\t\t\t<h2 class=\"heading-primary elementor-heading-title\">RETURNS & EXCHANGES<\/h2>\t\t<\/div>\n\t\t\n\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6a9ce2e minimog-accordion-style-01 elementor-widget elementor-widget-tm-accordion\" data-id=\"6a9ce2e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tm-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"minimog-accordion minimog-accordion-icon-right\" data-multi-open=\"1\">\n\t\t\t\t\t\t\t<div class=\"accordion-section\">\n\t\t\t\t\t<div class=\"accordion-header\">\n\t\t\t\t\t\t<div class=\"accordion-title-wrapper\">\n\t\t\t\t\t\t\t<h6 class=\"accordion-title\">WHAT IS THE RETURNS POLICY?<\/h6>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-icons\">\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon opened-icon\"><svg class=\"e-font-icon-svg e-fas-angle-down\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M143 352.3L7 216.3c-9.4-9.4-9.4-24.6 0-33.9l22.6-22.6c9.4-9.4 24.6-9.4 33.9 0l96.4 96.4 96.4-96.4c9.4-9.4 24.6-9.4 33.9 0l22.6 22.6c9.4 9.4 9.4 24.6 0 33.9l-136 136c-9.2 9.4-24.4 9.4-33.8 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon closed-icon\"><i class=\"far fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t\t<div class=\"cms_accordion_group is-active\"><div class=\"cms_accordion_content\"><div class=\"cms_accordion_group is-active\"><div class=\"cms_accordion_content\"><p>For full details of return and refund policy, please check our <a href=\"https:\/\/romytisa.com\/refund-policy.html\"><span style=\"text-decoration: underline;\">refund policy<\/span><\/a> page.<\/p><\/div><\/div><\/div><\/div>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"accordion-section\">\n\t\t\t\t\t<div class=\"accordion-header\">\n\t\t\t\t\t\t<div class=\"accordion-title-wrapper\">\n\t\t\t\t\t\t\t<h6 class=\"accordion-title\">HOW DO I RETURN OR EXCHANGE AN ITEM?<\/h6>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-icons\">\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon opened-icon\"><svg class=\"e-font-icon-svg e-fas-angle-down\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M143 352.3L7 216.3c-9.4-9.4-9.4-24.6 0-33.9l22.6-22.6c9.4-9.4 24.6-9.4 33.9 0l96.4 96.4 96.4-96.4c9.4-9.4 24.6-9.4 33.9 0l22.6 22.6c9.4 9.4 9.4 24.6 0 33.9l-136 136c-9.2 9.4-24.4 9.4-33.8 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon closed-icon\"><i class=\"far fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t\t<p>For full details of how to return or refund or do an exchange, please check our <a href=\"https:\/\/romytisa.com\/refund-policy.html\"><span style=\"text-decoration: underline;\">refund policy<\/span><\/a> page.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"accordion-section\">\n\t\t\t\t\t<div class=\"accordion-header\">\n\t\t\t\t\t\t<div class=\"accordion-title-wrapper\">\n\t\t\t\t\t\t\t<h6 class=\"accordion-title\">CAN I RETURN AN ITEM PURCHASED IN THE SALE?<\/h6>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-icons\">\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon opened-icon\"><svg class=\"e-font-icon-svg e-fas-angle-down\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M143 352.3L7 216.3c-9.4-9.4-9.4-24.6 0-33.9l22.6-22.6c9.4-9.4 24.6-9.4 33.9 0l96.4 96.4 96.4-96.4c9.4-9.4 24.6-9.4 33.9 0l22.6 22.6c9.4 9.4 9.4 24.6 0 33.9l-136 136c-9.2 9.4-24.4 9.4-33.8 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon closed-icon\"><i class=\"far fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t\t<div class=\"cms_accordion_group is-active\"><div class=\"cms_accordion_content\"><p>In most cases, sales item is not refundable.<\/p><\/div><\/div><div class=\"cms_accordion_group\"><div class=\"js-keyboard-clickable cms_accordion_title\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\">\u00a0<\/div><\/div>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c8bc542 elementor-widget elementor-widget-tm-heading\" data-id=\"c8bc542\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tm-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"tm-modern-heading tm-modern-heading--style-03 tm-modern-heading--highlight-style-01\">\n\t\t\t\n\t\t\t\t\t<div class=\"heading-primary-wrap\">\n\t\t\t<h2 class=\"heading-primary elementor-heading-title\">COVID 19 UPDATE<\/h2>\t\t<\/div>\n\t\t\n\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6d919c1 minimog-accordion-style-01 elementor-widget elementor-widget-tm-accordion\" data-id=\"6d919c1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tm-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"minimog-accordion minimog-accordion-icon-right\" data-multi-open=\"1\">\n\t\t\t\t\t\t\t<div class=\"accordion-section\">\n\t\t\t\t\t<div class=\"accordion-header\">\n\t\t\t\t\t\t<div class=\"accordion-title-wrapper\">\n\t\t\t\t\t\t\t<h6 class=\"accordion-title\">AM I SAFE TO RECEIVE THE PACKAGE?<\/h6>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-icons\">\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon opened-icon\"><svg class=\"e-font-icon-svg e-fas-angle-down\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M143 352.3L7 216.3c-9.4-9.4-9.4-24.6 0-33.9l22.6-22.6c9.4-9.4 24.6-9.4 33.9 0l96.4 96.4 96.4-96.4c9.4-9.4 24.6-9.4 33.9 0l22.6 22.6c9.4 9.4 9.4 24.6 0 33.9l-136 136c-9.2 9.4-24.4 9.4-33.8 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon closed-icon\"><i class=\"far fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t\t<p>100% safe guaranteed. We sanitize every package before ship out.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"accordion-section\">\n\t\t\t\t\t<div class=\"accordion-header\">\n\t\t\t\t\t\t<div class=\"accordion-title-wrapper\">\n\t\t\t\t\t\t\t<h6 class=\"accordion-title\">WILL THERE BE ANY DELAY DUE TO COVID-19?<\/h6>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-icons\">\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon opened-icon\"><svg class=\"e-font-icon-svg e-fas-angle-down\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M143 352.3L7 216.3c-9.4-9.4-9.4-24.6 0-33.9l22.6-22.6c9.4-9.4 24.6-9.4 33.9 0l96.4 96.4 96.4-96.4c9.4-9.4 24.6-9.4 33.9 0l22.6 22.6c9.4 9.4 9.4 24.6 0 33.9l-136 136c-9.2 9.4-24.4 9.4-33.8 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon closed-icon\"><i class=\"far fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t\t<p>In general, all shipments will be delivered in time.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>We\u2019ve got your back\u2014find all the things you want to know, right here. PLACING ORDERS DO I NEED TO CREATE A ROMY TISA ACCOUNT TO PLACE AN ORDER? You do not need to create an account to make a purchase. However, we recommend that you set up a ROMY TISA account to enjoy the benefits of managing your account which includes saving your payment information, address details and reviewing your order history. \u00a0 HOW WILL I KNOW THAT MY ORDER HAS BEEN PLACED SUCCESSFULLY? After you place your order, you will receive an email confirmation. Once the details have been verified, your order will be accepted, and the item will then be processed. \u00a0 CAN I ORDER OVER THE PHONE? Sorry but we don&#8217;t accept ordering via a phone call for now. But you can call us for any help if you need at (213) 510-0377. CAN I INCLUDE GIFT WRAP WITH MY ORDER? We are unable to provide specific gift wrapping with online orders, each item comes in a different kind of packaging to ensure the safety of the item. PAYMENT &#038; ACCOUNT WHICH PAYMENT METHODS ARE ACCEPTED? We accept PayPal, PayPal Express, Visa, MasterCard, American Express, Discover Cards at our checkout. \u00a0 IS IT SAFE TO PROCESS THE PAYMENT? We will treat all the information you share with us as private and confidential. It&#8217;s 100% safe and secure to process your payment. Besides all your information are protected via our SSL service. HOW DO I CLOSE MY ROMY TISA ACCOUNT? If you have any queries regarding your JIMMY CHOO account or wish to close this, please contact\u00a0Customer Service\u00a0and we will assist with the next steps. HOW DO I UNSUBSCRIBE FROM ROMY TISA EMAIL UPDATES? You can click to &#8220;Unsubscribe&#8221; on any email update received from us. Alternatively, you can contact us to remove you from our email list directly. WHAT SHOULD I DO IF I\u2019VE FORGOTTEN MY PASSWORD? Please click on the \u2018Forgot Password\u2019 link on the \u2018Sign In\u2019 page and follow the instructions. Should you experience any issues with accessing your account following this, please contact Customer Service. DELIVERY CAN I ALTER MY DELIVERY ADDRESS ONCE THE ORDER HAS BEEN PLACED? Depending on the status of your order, we may be able to change your shipping address. For this circumstance please contact us as soon as possible. \u00a0 WHICH COUNTRIES DOES ROMY TISA DELIVER TO? Generally, we deliver to the whole world. But please do contact us if you are from some special countries. HOW CAN I TRACK MY ORDER? Once your order is dispatched, we will send you a confirmation email along with your unique tracking number. You can use that number to track it here. \u00a0 WHICH CARRIER DO YOU USE? All orders are shipped with YunExpress, DHL and Fedex. WHAT SHOULD I DO IF I RECEIVE AN INCORRECT OR FAULTY ITEM? If you think you have received a defective or incorrect item, please contact\u00a0Customer Services\u00a0with the following information: \u00a0 Your proof of purchase\/order number A short description of the issue Supporting images RETURNS &#038; EXCHANGES WHAT IS THE RETURNS POLICY? For full details of return and refund policy, please check our refund policy page. HOW DO I RETURN OR EXCHANGE AN ITEM? For full details of how to return or refund or do an exchange, please check our refund policy page. CAN I RETURN AN ITEM PURCHASED IN THE SALE? In most cases, sales item is not refundable. \u00a0 COVID 19 UPDATE AM I SAFE TO RECEIVE THE PACKAGE? 100% safe guaranteed. We sanitize every package before ship out. WILL THERE BE ANY DELAY DUE TO COVID-19? In general, all shipments will be delivered in time.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-90150","page","type-page","status-publish","hentry","post-no-thumbnail"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v20.8 (Yoast SEO v27.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>FAQs - ROMY TISA<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/romytisa.com\/uk\/faqs.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQs\" \/>\n<meta property=\"og:description\" content=\"We\u2019ve got your back\u2014find all the things you want to know, right here. PLACING ORDERS DO I NEED TO CREATE A ROMY TISA ACCOUNT TO PLACE AN ORDER? You do not need to create an account to make a purchase. However, we recommend that you set up a ROMY TISA account to enjoy the benefits of managing your account which includes saving your payment information, address details and reviewing your order history. \u00a0 HOW WILL I KNOW THAT MY ORDER HAS BEEN PLACED SUCCESSFULLY? After you place your order, you will receive an email confirmation. Once the details have been verified, your order will be accepted, and the item will then be processed. \u00a0 CAN I ORDER OVER THE PHONE? Sorry but we don&#8217;t accept ordering via a phone call for now. But you can call us for any help if you need at (213) 510-0377. CAN I INCLUDE GIFT WRAP WITH MY ORDER? We are unable to provide specific gift wrapping with online orders, each item comes in a different kind of packaging to ensure the safety of the item. PAYMENT &#038; ACCOUNT WHICH PAYMENT METHODS ARE ACCEPTED? We accept PayPal, PayPal Express, Visa, MasterCard, American Express, Discover Cards at our checkout. \u00a0 IS IT SAFE TO PROCESS THE PAYMENT? We will treat all the information you share with us as private and confidential. It&#8217;s 100% safe and secure to process your payment. Besides all your information are protected via our SSL service. HOW DO I CLOSE MY ROMY TISA ACCOUNT? If you have any queries regarding your JIMMY CHOO account or wish to close this, please contact\u00a0Customer Service\u00a0and we will assist with the next steps. HOW DO I UNSUBSCRIBE FROM ROMY TISA EMAIL UPDATES? You can click to &#8220;Unsubscribe&#8221; on any email update received from us. Alternatively, you can contact us to remove you from our email list directly. WHAT SHOULD I DO IF I\u2019VE FORGOTTEN MY PASSWORD? Please click on the \u2018Forgot Password\u2019 link on the \u2018Sign In\u2019 page and follow the instructions. Should you experience any issues with accessing your account following this, please contact Customer Service. DELIVERY CAN I ALTER MY DELIVERY ADDRESS ONCE THE ORDER HAS BEEN PLACED? Depending on the status of your order, we may be able to change your shipping address. For this circumstance please contact us as soon as possible. \u00a0 WHICH COUNTRIES DOES ROMY TISA DELIVER TO? Generally, we deliver to the whole world. But please do contact us if you are from some special countries. HOW CAN I TRACK MY ORDER? Once your order is dispatched, we will send you a confirmation email along with your unique tracking number. You can use that number to track it here. \u00a0 WHICH CARRIER DO YOU USE? All orders are shipped with YunExpress, DHL and Fedex. WHAT SHOULD I DO IF I RECEIVE AN INCORRECT OR FAULTY ITEM? If you think you have received a defective or incorrect item, please contact\u00a0Customer Services\u00a0with the following information: \u00a0 Your proof of purchase\/order number A short description of the issue Supporting images RETURNS &#038; EXCHANGES WHAT IS THE RETURNS POLICY? For full details of return and refund policy, please check our refund policy page. HOW DO I RETURN OR EXCHANGE AN ITEM? For full details of how to return or refund or do an exchange, please check our refund policy page. CAN I RETURN AN ITEM PURCHASED IN THE SALE? In most cases, sales item is not refundable. \u00a0 COVID 19 UPDATE AM I SAFE TO RECEIVE THE PACKAGE? 100% safe guaranteed. We sanitize every package before ship out. WILL THERE BE ANY DELAY DUE TO COVID-19? In general, all shipments will be delivered in time.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/romytisa.com\/uk\/faqs.html\" \/>\n<meta property=\"og:site_name\" content=\"ROMY TISA\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ROMY-TISA-101584738786437\" \/>\n<meta property=\"article:modified_time\" content=\"2025-07-17T07:33:07+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/romytisa.com\/wp-content\/uploads\/2023\/02\/211.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1128\" \/>\n\t<meta property=\"og:image:height\" content=\"564\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@ROMYTISA\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/romytisa.com\\\/uk\\\/faqs.html\",\"url\":\"https:\\\/\\\/romytisa.com\\\/uk\\\/faqs.html\",\"name\":\"FAQs - ROMY TISA\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/romytisa.com\\\/uk\\\/#website\"},\"datePublished\":\"2021-11-26T01:41:15+00:00\",\"dateModified\":\"2025-07-17T07:33:07+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/romytisa.com\\\/uk\\\/faqs.html#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/romytisa.com\\\/uk\\\/faqs.html\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/romytisa.com\\\/uk\\\/faqs.html#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/romytisa.com\\\/uk\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"FAQs\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/romytisa.com\\\/uk\\\/#website\",\"url\":\"https:\\\/\\\/romytisa.com\\\/uk\\\/\",\"name\":\"ROMYTISA\",\"description\":\"ROMY TISA\",\"publisher\":{\"@id\":\"https:\\\/\\\/romytisa.com\\\/uk\\\/#organization\"},\"alternateName\":\"ROMYTISA\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/romytisa.com\\\/uk\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/romytisa.com\\\/uk\\\/#organization\",\"name\":\"ROMYTISA\",\"alternateName\":\"ROMYTISA\",\"url\":\"https:\\\/\\\/romytisa.com\\\/uk\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/romytisa.com\\\/uk\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/romytisa.com\\\/wp-content\\\/uploads\\\/2023\\\/02\\\/800.png\",\"contentUrl\":\"https:\\\/\\\/romytisa.com\\\/wp-content\\\/uploads\\\/2023\\\/02\\\/800.png\",\"width\":800,\"height\":800,\"caption\":\"ROMYTISA\"},\"image\":{\"@id\":\"https:\\\/\\\/romytisa.com\\\/uk\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/ROMY-TISA-101584738786437\",\"https:\\\/\\\/x.com\\\/ROMYTISA\",\"https:\\\/\\\/www.pinterest.com\\\/ROMYTISA\",\"https:\\\/\\\/www.instagram.com\\\/ROMYTISA\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"FAQs - ROMY TISA","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/romytisa.com\/uk\/faqs.html","og_locale":"en_GB","og_type":"article","og_title":"FAQs","og_description":"We\u2019ve got your back\u2014find all the things you want to know, right here. PLACING ORDERS DO I NEED TO CREATE A ROMY TISA ACCOUNT TO PLACE AN ORDER? You do not need to create an account to make a purchase. However, we recommend that you set up a ROMY TISA account to enjoy the benefits of managing your account which includes saving your payment information, address details and reviewing your order history. \u00a0 HOW WILL I KNOW THAT MY ORDER HAS BEEN PLACED SUCCESSFULLY? After you place your order, you will receive an email confirmation. Once the details have been verified, your order will be accepted, and the item will then be processed. \u00a0 CAN I ORDER OVER THE PHONE? Sorry but we don&#8217;t accept ordering via a phone call for now. But you can call us for any help if you need at (213) 510-0377. CAN I INCLUDE GIFT WRAP WITH MY ORDER? We are unable to provide specific gift wrapping with online orders, each item comes in a different kind of packaging to ensure the safety of the item. PAYMENT &#038; ACCOUNT WHICH PAYMENT METHODS ARE ACCEPTED? We accept PayPal, PayPal Express, Visa, MasterCard, American Express, Discover Cards at our checkout. \u00a0 IS IT SAFE TO PROCESS THE PAYMENT? We will treat all the information you share with us as private and confidential. It&#8217;s 100% safe and secure to process your payment. Besides all your information are protected via our SSL service. HOW DO I CLOSE MY ROMY TISA ACCOUNT? If you have any queries regarding your JIMMY CHOO account or wish to close this, please contact\u00a0Customer Service\u00a0and we will assist with the next steps. HOW DO I UNSUBSCRIBE FROM ROMY TISA EMAIL UPDATES? You can click to &#8220;Unsubscribe&#8221; on any email update received from us. Alternatively, you can contact us to remove you from our email list directly. WHAT SHOULD I DO IF I\u2019VE FORGOTTEN MY PASSWORD? Please click on the \u2018Forgot Password\u2019 link on the \u2018Sign In\u2019 page and follow the instructions. Should you experience any issues with accessing your account following this, please contact Customer Service. DELIVERY CAN I ALTER MY DELIVERY ADDRESS ONCE THE ORDER HAS BEEN PLACED? Depending on the status of your order, we may be able to change your shipping address. For this circumstance please contact us as soon as possible. \u00a0 WHICH COUNTRIES DOES ROMY TISA DELIVER TO? Generally, we deliver to the whole world. But please do contact us if you are from some special countries. HOW CAN I TRACK MY ORDER? Once your order is dispatched, we will send you a confirmation email along with your unique tracking number. You can use that number to track it here. \u00a0 WHICH CARRIER DO YOU USE? All orders are shipped with YunExpress, DHL and Fedex. WHAT SHOULD I DO IF I RECEIVE AN INCORRECT OR FAULTY ITEM? If you think you have received a defective or incorrect item, please contact\u00a0Customer Services\u00a0with the following information: \u00a0 Your proof of purchase\/order number A short description of the issue Supporting images RETURNS &#038; EXCHANGES WHAT IS THE RETURNS POLICY? For full details of return and refund policy, please check our refund policy page. HOW DO I RETURN OR EXCHANGE AN ITEM? For full details of how to return or refund or do an exchange, please check our refund policy page. CAN I RETURN AN ITEM PURCHASED IN THE SALE? In most cases, sales item is not refundable. \u00a0 COVID 19 UPDATE AM I SAFE TO RECEIVE THE PACKAGE? 100% safe guaranteed. We sanitize every package before ship out. WILL THERE BE ANY DELAY DUE TO COVID-19? 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